Effective date: November, 9 2023
Renovation by RepairFind is operated by RepairFind Technologies Inc. (“we,” “us” or
“our”). We respect your privacy and are responsible for the personal information we
collect through our website and in providing renovation services.
This policy explains how we collect, use, protect and disclose personal information. We follow
British Columbia’s Personal Information Protection Act and other privacy laws that apply to our
activities.
Changes to this policy
We may update this policy to reflect changes in our practices or legal obligations. The current
version and effective date will appear on this page. Where required, we will notify you or obtain
consent before making a material change to how we use your information.
Information we collect
Depending on how you interact with us, we may collect:
● Your name, email address and telephone number.
● Your property address and information about your proposed renovation, including
budget, timing and service needs.
● Messages, photographs, plans and other information you choose to provide.
● Project records, agreements, invoices and payment status if you become a customer.
● Your preferences and consent records for marketing communications.
Please provide only information relevant to your inquiry or project. Do not submit payment card
details, identification documents or sensitive personal information through ordinary website
forms or email.
Website technical information:
When you visit our website, our hosting service may automatically record technical information,
including your IP address, browser type, pages requested and the date and time of your visit.
This information helps us operate the website, troubleshoot problems and protect against
misuse.
Our website uses essential cookies where necessary for security and basic functionality. You
can manage cookies through your browser settings, although blocking essential cookies may
affect how parts of the website work.
Information you submit through our forms is used to respond to your inquiry or deliver the
renovation guide you request, as explained in this policy.
We do not currently use advertising tracking cookies or third-party visitor analytics tools.
How we use information
We use personal information to:
● Respond to inquiries and arrange consultations.
● Assess renovation requests and prepare estimates or proposals.
● Plan, coordinate and deliver agreed services.
● Communicate about appointments, project progress, payments and warranty requests.
● Deliver the free renovation guide you request.
● Send optional marketing communications when you have consented.
● Maintain business records, protect our systems and meet legal obligations.
We obtain consent where required and do not use information for unrelated purposes without
appropriate consent or another lawful basis.
Free guide and optional marketing
When you request 10 Things to Get Right Before You Start, we use your submitted name and
email address to provide the guide and respond to any related request.
Requesting the guide does not automatically subscribe you to ongoing marketing.
If you separately opt in, we may email you renovation tips, company updates and offers.
Subscribing is optional and is not a condition of receiving the guide or requesting a quote.
You can unsubscribe using the link in a marketing email or by contacting us. We process
unsubscribe requests within the legally required period. Unsubscribing from marketing does not
prevent necessary communications about an active inquiry, contract or project.
When we share information
We do not sell personal information.
We may share information when reasonably necessary with:
● Staff, tradespeople and project partners involved in assessing or completing your work.
● Service providers supporting website hosting, email, forms, document storage,
accounting or payment processing.
● Professional advisers, insurers or authorities where necessary and legally permitted.
We limit sharing to the relevant purpose and require appropriate confidentiality and privacy
safeguards from service providers.
Service providers and processing locations
Some service providers may process or store information outside British Columbia or Canada.
Information processed elsewhere may be subject to the laws of that jurisdiction.
We engage reputable third-party service providers to support our website operations and customer communications, including website hosting and cloud infrastructure through Hostinger, form processing and email transmission via WordPress, and administrative email services. Some of these service providers may store or process data on secure servers located outside British Columbia or Canada (including in the United States). By using our website and submitting information, you acknowledge that your information may be processed in these jurisdictions, subject to their applicable laws.
You may contact us for information about our service providers and privacy practices.
Project photographs and testimonials
We may use project photographs internally to assess, document and manage your renovation.
Before publishing identifiable photographs of your home, your testimonial or other identifying
project information for marketing, we will obtain your permission. Permission for promotional use
is separate from consent needed to perform the work.
Security and retention
We use reasonable administrative, technical and physical safeguards appropriate to the
sensitivity of the information. No internet transmission or storage system is completely secure.
We retain personal information only as long as reasonably necessary for its purpose, including
project administration, warranty support, recordkeeping and legal requirements. When
information is no longer needed, we securely delete it or make it non-identifiable, subject to
applicable retention requirements.
Your privacy choices and rights
You may ask to access or correct your personal information, inquire about its use or disclosure,
or withdraw consent, subject to legal and contractual restrictions.
Withdrawing information needed to assess or complete a project may affect our ability to provide
that service. We will explain any relevant consequences.
We may need to verify your identity before responding. We handle requests within applicable
legal timelines and explain any lawful restrictions.
Privacy questions or complaints
Please contact our Privacy Officer:
Privacy Officer: Sunny Bains
Operating name: Renovation by RepairFind
Email: info@repairfind.ca
If your concern remains unresolved, you may contact the Office of the Information and Privacy
Commissioner for British Columbia at www.oipc.bc.ca.
