Effective date: November, 9 2023
This website is operated by RepairFind Technologies Inc. , operating as Renovation by
RepairFind (“we,” “us” or “our”).
These terms explain the use of our website, downloadable resources and renovation inquiry
process. Renovation work is governed by a separate written project agreement.
- Website information
Our website describes our renovation services and provides general planning information for
homeowners in Greater Vancouver and surrounding areas we agree to serve.
We aim to keep information accurate and current. Service availability, project suitability and
scheduling must be confirmed directly with us.
Website content and our free guide are general information. They do not replace a property
assessment, project-specific professional advice, approved plans or permit requirements. - Inquiries and consultations
Submitting a form, requesting a quote, downloading a guide or discussing a project does not
create a construction contract, reserve a start date or authorize work.
Please provide accurate information and confirm that you own the property or are authorized to
act for its owner. Any consultation or assessment fee must be disclosed and agreed to before
the chargeable service takes place. - Estimates and project agreements
Preliminary estimates depend on the information available and may require a site visit,
measurements, investigations or further design work.
Before work begins, the written project agreement will identify the contracting parties and
applicable details, including:
● Scope of work and exclusions.
● Materials and specifications.
● Price, applicable taxes and payment schedule.
● Anticipated timing.
● Responsibilities for permits, inspections and approvals.
● Change procedures, warranty terms and cancellation rights.
An estimate becomes a binding commitment only as provided in the accepted written
agreement. If these website terms conflict with that agreement, the project agreement governs
the renovation work, subject to applicable law. - Changes and concealed conditions
Changes to the agreed scope, materials or work may affect price and completion dates.
We will document proposed changes and their known cost and scheduling effects for customer
approval before proceeding with additional work.
If concealed conditions are discovered, we will explain the issue and proposed next steps.
Immediate protective measures may be necessary where there is an urgent safety risk or risk of
property damage, consistent with the project agreement and applicable law. - Permits, approvals and site access
The project agreement will assign responsibility for obtaining and paying for required permits,
inspections, strata approvals and other authorizations.
Customers must provide the agreed access and disclose known conditions relevant to the work.
Required work must not proceed without the necessary approvals.
Nothing on this website represents that we hold a particular builder licence or professional
designation unless expressly stated and verified. Regulated work must be performed by
appropriately qualified and authorized persons. - Scheduling
Project dates will be addressed in the written agreement. Timing may be affected by approved
changes, material availability, inspections, weather or unexpected site conditions.
We will communicate material delays and discuss revised arrangements. This clause does not
remove any contractual or statutory rights relating to delayed performance. - Payments, cancellations and refunds
Deposits, progress payments, final payments and any agreed charges will be stated in the
project agreement.
Cancellation and refund arrangements will also be disclosed before the customer enters into the
agreement. These website terms do not impose a blanket non-refundable deposit policy.
Nothing in these terms limits cancellation, refund or other rights that cannot lawfully be waived
under applicable consumer protection legislation. - Two-year parts and labour warranty
We provide a two-year parts and labour warranty on renovation work and parts we supply
and install, starting on the completion date recorded in the project agreement.
The written warranty will explain coverage and the claim process. Please report a suspected
defect promptly, provide relevant details and allow reasonable access for inspection and
covered repairs.
The warranty does not cover normal wear, misuse, lack of reasonable maintenance, or damage
caused by unrelated events or subsequent work by others. Such exclusions apply only to the
extent they caused the problem. Customer-supplied products are not covered as products under
our warranty, although our installation workmanship remains covered.
We will identify any applicable manufacturer warranty separately. This warranty does not
replace or reduce rights or warranties provided by law. - Free guide and website materials
We provide our free renovation guide for personal renovation planning. Downloading it does not
oblige you to purchase services or subscribe to marketing.
You may download and print the guide for personal use. Unless permitted by law or authorized
in writing, website materials must not be republished, sold or presented as another business’s
content.
Photographs, illustrations and examples are for reference; your final design, scope and results
will depend on your project agreement. - Acceptable website use
You must not misuse website forms, submit unlawful material, impersonate another person,
attempt unauthorized access or interfere with website security or operation.
Do not upload photographs, plans or other material unless you have permission to share them.
Submitting project material permits us to use it to handle your inquiry or perform the agreed
services; it does not give us unrestricted permission to use it in advertising. - Privacy and external links
Our Privacy Policy explains how we handle personal information.
Links to external websites are provided for convenience. Those sites have their own terms and
privacy practices. - Website availability and responsibility
We take reasonable care in maintaining the website but cannot guarantee uninterrupted access
or error-free content. Please confirm project-specific information directly with us before relying
on it.
Nothing in these terms excludes liability or remedies that cannot lawfully be excluded, or
reduces our obligations under a signed project agreement. - Concerns and applicable law
Please contact us promptly with any concern so we can discuss a resolution.
These terms are governed by the laws of British Columbia and applicable Canadian federal law,
without limiting mandatory protections that apply to a customer.
Nothing requires mandatory arbitration, prevents an honest review, or restricts access to courts,
regulators or other remedies available under applicable law. - Changes to these terms
Updates will be posted with a revised effective date. Updates do not change an existing signed
project agreement without the agreement of the parties or another lawful basis.
